Remote Waiting List Response Specialist

HRS Talent Solutions; Dundee; Remote; GBP 33,000 - 36,000; Full time

Benefits offered by this job

Remote work

Flexible hours

Job summary

HRS Talent Solutions is seeking a Customer Service Waiting List Assistant to work remotely in the United Kingdom. The role focuses on recording responses to offered appointments, linking replies to records, and distinguishing between acceptance, questions, and declines.

It suits careful readers with strong written communication. Responsibilities include opening replies, updating records, and passing accepted offers to schedulers for final booking.

Qualifications

• Reception, office administration or customer service experience is useful.
• Careful reading and factual note-taking are important.
• Ability to use online scheduling records and messaging.

Responsibilities

• Open replies to appointment offers in the online queue.
• Link each message to the correct person and offered time.
• Record an unambiguous acceptance or decline using the defined status.
• Distinguish a question or proposed change from a confirmed acceptance.
• Pass an acceptance to the scheduler for final booking.
• Note when a person asks to remain on the waiting list.
• Flag a response that arrived after the offer’s stated process has moved on.
• Keep the record open when a question still needs an answer.

Job description

HRS Talent Solutions is seeking a Customer Service Waiting List Assistant to work remotely in the United Kingdom. The role focuses on recording responses to offered appointments, linking replies to records, and distinguishing between acceptance, questions, and declines.

It suits careful readers with strong written communication. Responsibilities include opening replies, updating records, and passing accepted offers to schedulers for final booking.