Remote Arrival Window Coordinator

HRS Talent Solutions; Dudley; Remoto; GBP 37.000 - 40.000; Tempo pieno

Descrizione del lavoro

HRS Talent Solutions is seeking a Service Visit Arrival Window Assistant. This remote role supports customers with scheduling updates for service visits, ensuring accurate arrival windows and clear communications.

The position emphasizes careful record-keeping, adherence to approved messages, and help desk style responses for current window inquiries. The role is remote, involves online booking systems, and offers an hourly rate of £26.50–£28.75 with flexibility for full-time or part-time

Competenze

• Customer service experience is useful but not required.

Mansioni

• Check appointment references and compare current arrival window with notices sent.
• Use approved messaging when a change is confirmed and record it.
• Answer straightforward questions about the current window in online messages.
• Keep notes clear when a colleague takes over the case to avoid repetition.
• Handle access questions or attendance issues only through approved systems and refer where needed.

Conoscenze

Customer service

Descrizione del lavoro

HRS Talent Solutions is seeking a Service Visit Arrival Window Assistant. This remote role supports customers with scheduling updates for service visits, ensuring accurate arrival windows and clear communications.

The position emphasizes careful record-keeping, adherence to approved messages, and help desk style responses for current window inquiries. The role is remote, involves online booking systems, and offers an hourly rate of £26.50–£28.75 with flexibility for full-time or part-time