Remote Welcome Information Specialist

Hrstalentsolutions; Greater London; Remote; GBP 38,000 - 41,000; Full time

Job summary

Hrstalentsolutions is seeking a New Customer Information Assistant to provide welcome information and clear, written answers to routine questions for customers after account setup. This remote role focuses on accuracy and helpfulness, routing customers to the right resources.

You would work from approved information, tailor messages with basic customer details, and escalate complex questions. The position supports a warm, professional first interaction while avoiding unverified promises.

Responsibilities

• Send approved introductory information to customers in writing.
• Answer routine questions after account set-up, directing to the right resources.
• Refer non-standard or sensitive issues to the appropriate colleague with proper handoff.
• Record what was sent and note any delivery issues or customer corrections.

Job description

Hrstalentsolutions is seeking a New Customer Information Assistant to provide welcome information and clear, written answers to routine questions for customers after account setup. This remote role focuses on accuracy and helpfulness, routing customers to the right resources.

You would work from approved information, tailor messages with basic customer details, and escalate complex questions. The position supports a warm, professional first interaction while avoiding unverified promises.