Remote UK: Entry-Level Customer Support Specialist

CV-BRIDGE LTD; United Kingdom; Remote; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Remote working

Onboarding and training

Career development opportunities

Supportive environment

Job summary

CV-BRIDGE LTD is seeking a Customer Support Specialist to join our remote team in the United Kingdom. This entry-level role focuses on helping customers, answering inquiries, and resolving routine issues with clarity and professionalism.

You will respond across email, chat, and phone, maintain accurate records, and work with internal teams to ensure a positive customer experience while developing your remote-working skills and early-career progression.

Qualifications

• Strong written and verbal communication skills.
• Customer-focused approach with good listening and problem-solving.
• Strong attention to detail.
• Experience with digital systems and standard office software.
• Able to manage multiple inquiries and priorities independently.
• Willingness to learn new systems and procedures.

Responsibilities

• Respond to customer enquiries through email, chat, phone or other channels.
• Provide clear, accurate, and professional information.
• Resolve routine issues and escalate complex cases as needed.
• Maintain accurate records of interactions and outcomes.
• Support customers with account, service or product-related queries.
• Follow internal support processes and service standards.
• Collaborate with internal teams to resolve concerns efficiently.
• Identify recurring issues and report them.
• Maintain a professional and helpful approach across interactions.
• Support general customer service and administrative tasks.

Skills

Communication

Problem-solving

Attention to detail

Remote work

Multi-tasking

Independent worker

Tools

Office software

Job description

CV-BRIDGE LTD is seeking a Customer Support Specialist to join our remote team in the United Kingdom. This entry-level role focuses on helping customers, answering inquiries, and resolving routine issues with clarity and professionalism.

You will respond across email, chat, and phone, maintain accurate records, and work with internal teams to ensure a positive customer experience while developing your remote-working skills and early-career progression.