Customer Support Specialist (Remote UK)

CV-BRIDGE LTD; United Kingdom; Remote; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Remote working

Onboarding and training

Career development opportunities

Supportive environment

Job summary

CV-BRIDGE LTD is seeking a Customer Support Specialist to join our remote team in the United Kingdom. This entry-level role focuses on helping customers, answering inquiries, and resolving routine issues with clarity and professionalism.

You will respond across email, chat, and phone, maintain accurate records, and work with internal teams to ensure a positive customer experience while developing your remote-working skills and early-career progression.

Qualifications

• Strong written and verbal communication skills.
• Customer-focused approach with good listening and problem-solving.
• Strong attention to detail.
• Experience with digital systems and standard office software.
• Able to manage multiple inquiries and priorities independently.
• Willingness to learn new systems and procedures.

Responsibilities

• Respond to customer enquiries through email, chat, phone or other channels.
• Provide clear, accurate, and professional information.
• Resolve routine issues and escalate complex cases as needed.
• Maintain accurate records of interactions and outcomes.
• Support customers with account, service or product-related queries.
• Follow internal support processes and service standards.
• Collaborate with internal teams to resolve concerns efficiently.
• Identify recurring issues and report them.
• Maintain a professional and helpful approach across interactions.
• Support general customer service and administrative tasks.

Skills

Communication

Problem-solving

Attention to detail

Remote work

Multi-tasking

Independent worker

Tools

Office software

Job description

Customer Support Specialist (Remote UK) Entry Level

Job Snapshot

Job Functions: Customer Service | Information Technology | Administrative

Category: Customer Services

Location: United Kingdom

Workplace: Remote

Job Type: Permanent

Employment: Full-Time

Experience: Entry Level

Overview

We are looking for a customer-focused and organized Customer Support Specialist to provide high-quality support to customers across the UK.

This is a remote, entry-level opportunity suitable for candidates who enjoy helping people, solving problems and communicating clearly. You will respond to customer enquiries, resolve routine issues, maintain accurate records and work with internal teams to deliver a positive customer experience.

Key Responsibilities

• Respond to customer enquiries through email, chat, phone or other support channels.
• Provide clear, accurate and professional information to customers.
• Resolve routine customer issues and elevate more complex cases when required.
• Maintain accurate records of customer interactions and outcomes.
• Support customers with account, service or product-related queries.
• Follow internal support processes and service standards.
• Work with internal teams to help resolve customer concerns efficiently.
• Identify recurring customer issues and report them appropriately.
• Maintain a professional and helpful approach across all customer interactions.
• Support general customer service and administrative tasks when required.

Requirements

• Strong written and verbal communication skills.
• Customer-focused approach with good listening and problem-solving skills.
• Strong attention to detail and accuracy.
• Comfortable using digital systems and standard office software.
• Ability to manage multiple enquiries and priorities effectively.
• Professional and calm approach when handling customer concerns.
• Comfortable working independently in a remote environment.
• Previous customer service or support experience is helpful but not essential for this entry-level role.
• Willingness to learn new systems, processes and service procedures.

What We Offer

• Competitive salary of £30,000–£35,000 per annum.
• Remote working arrangement.
• Structured onboarding and role-specific training.
• Opportunities to build customer service and support experience.
• Career development and progression opportunities.
• Supportive and professional working environment.