Remote Travel Concierge & Support Specialist

Kim Luxe Travel; Glasgow; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Remote position with flexible schedule

Step-by-step training and ongoing-guid

Access to travel perks and industry R

Supportive team environment

Job summary

Kim Luxe Travel is seeking a Travel Customer Representative to support clients through every step of their journey—from initial inquiry to return home. You’ll handle inquiries by email, phone, and messages, help review itineraries, and assist with reservations and minor changes, delivering friendly, confident service.

Ideal candidates are customer-service oriented, organized, detail-minded, and comfortable using online tools and travel platforms.

Qualifications

• Friendly, patient communication style.
• Customer service experience in any industry preferred.
• Organized and dependable with strong attention to detail.
• Comfortable using online tools, apps and communication platforms.
• Passion for travel and creating positive client experiences.

Responsibilities

• Assist clients via email, phone, and messaging platforms with general travel questions and guidance.
• Help confirm reservations, review itineraries, and support minor changes or requests.
• Provide clear information about destinations, documentation, and travel policies.
• Follow up with travelers before departure to ensure they are prepared.
• Escalate complex issues to the appropriate team while maintaining a positive client experience.

Skills

Friendly communication

Customer service experience

Organized and dependable

Attention to detail

Tech-savvy

Job description

Kim Luxe Travel is seeking a Travel Customer Representative to support clients through every step of their journey—from initial inquiry to return home. You’ll handle inquiries by email, phone, and messages, help review itineraries, and assist with reservations and minor changes, delivering friendly, confident service.

Ideal candidates are customer-service oriented, organized, detail-minded, and comfortable using online tools and travel platforms.