Remote Travel Concierge & Client Support

Kim Luxe Travel; Nottingham; Remote; GBP 24,000 - 36,000; Full time

Benefits offered by this job

Travel discounts

Remote work

Job summary

Kim Luxe Travel is seeking a Virtual Travel Assistance Agent to support clients throughout their travel journey in a fully remote capacity. You will guide travelers, answer questions, review plans, and help ensure travelers feel prepared before and during trips.

The role emphasizes friendly communication, attention to detail, and comfort with digital tools, with opportunities for growth and access to travel-related benefits.

Qualifications

• Friendly and professional communication style.
• Customer service experience is helpful but not required.
• Organized with strong attention to detail.
• Comfortable working with digital tools and online platforms.
• Interest in travel and assisting others with their plans.

Responsibilities

• Respond to traveler inquiries through email, phone, and messaging platforms.
• Assist with reviewing travel plans and helping confirm important trip details.
• Provide helpful information regarding destinations, travel guidelines, and company procedures.
• Check in with clients prior to departure to ensure they have everything needed for their trip.
• Address concerns in a professional and timely manner and refer complex issues when appropriate.

Skills

Friendly communication

Customer service experience

Attention to detail

Digital tools proficiency

Interest in travel

Job description

Kim Luxe Travel is seeking a Virtual Travel Assistance Agent to support clients throughout their travel journey in a fully remote capacity. You will guide travelers, answer questions, review plans, and help ensure travelers feel prepared before and during trips.

The role emphasizes friendly communication, attention to detail, and comfort with digital tools, with opportunities for growth and access to travel-related benefits.