Remote Travel Concierge & Planning Support

Kim Luxe Travel; Cambridge; Remote; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Travel industry discounts

Flexible scheduling

Job summary

Kim Luxe Travel is seeking a Work From Home Travel Support Associate to assist travelers with planning and preparation of trips. This fully remote role offers flexible scheduling and ongoing support to ensure a smooth experience before and during travels.

You will communicate via email, phone, and messaging platforms to provide travel guidance, review plans, and confirm trip details while maintaining a high level of customer service.

Qualifications

• Strong communication and customer service skills.
• Customer support or hospitality experience is helpful but not required.
• Organized with strong attention to detail.
• Comfortable using online systems and digital tools.
• Interest in travel and helping others plan successful trips.
• Fully remote role with flexible scheduling options.
• Training and ongoing support provided.
• Opportunities for growth within the travel industry.
• Access to travel-related perks and industry discounts.
• Supportive and collaborative team environment.

Responsibilities

• Communicate with clients through email, phone, and messaging platforms to provide support and travel guidance
• Review travel plans and help confirm important trip details with clients
• Provide clear information about destinations, travel guidelines, and company procedures
• Follow up with travelers before departure to ensure they are prepared for their trip
• Address questions or concerns professionally and escalate more complex issues when needed

Skills

Strong communication

Customer service

Organized

Remote work

Tools

Online systems

Digital tools

Job description

Kim Luxe Travel is seeking a Work From Home Travel Support Associate to assist travelers with planning and preparation of trips. This fully remote role offers flexible scheduling and ongoing support to ensure a smooth experience before and during travels.

You will communicate via email, phone, and messaging platforms to provide travel guidance, review plans, and confirm trip details while maintaining a high level of customer service.