Remote Travel Concierge: Craft Luxury Customer Journeys

Rudybtravel; Newry; A distancia; GBP 24.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% remote work environment

Access to travel perks and industry—;

Opportunities for professional growth

Supportive team culture with ongoing培训

Descripción de la vacante

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized experience.

This position is 100% remote, ideal for detail-oriented, service-driven individuals with a passion for travel, hospitality, and delivering exceptional customer experiences.

Formación

• Excellent verbal and written communication skills.
• Customer service experience (travel, hospitality, or service-related experience preferred).
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new systems and booking platforms.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsabilidades

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns with empathy, professionalism, and solution-oriented thinking
• Maintain accurate documentation and update booking systems as required

Descripción del empleo

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized experience.

This position is 100% remote, ideal for detail-oriented, service-driven individuals with a passion for travel, hospitality, and delivering exceptional customer experiences.