Virtual Travel Concierge - Remote, Hours, Discounts

Kim Luxe Travel; West of England; Remote; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Travel industry discounts

Remote work

Flexible scheduling

Training and development

Job summary

Kim Luxe Travel is seeking a Virtual Travel Assistance Agent to support clients throughout their journeys in a fully remote role. You will respond to traveler inquiries via email, phone, and messaging, review travel plans, and help confirm key trip details.

You should communicate in a friendly, professional manner, stay organized with attention to detail, and be comfortable using digital tools. Training, growth opportunities, and access to travel-related discounts are included.

Qualifications

• Customer service experience is helpful but not required.
• Organized with strong attention to detail.
• Comfortable using digital tools and online platforms.
• Interest in travel and helping others plan trips.
• Remote work with flexible scheduling.
• Training provided to support success.
• Opportunities for growth within travel industry.
• Access to travel-related benefits and industry discounts.

Responsibilities

• Respond to traveler inquiries through email, phone, and messaging platforms.
• Assist with reviewing travel plans and helping confirm important trip details.
• Provide helpful information regarding destinations, travel guidelines, and company procedures.
• Check in with clients prior to departure to ensure they have everything needed for their trip.
• Address concerns in a professional and timely manner and refer complex issues when appropriate.

Skills

Communication skills

Customer service

Attention to detail

Digital tools proficiency

Interest in travel

Tools

Email platforms

Messaging platforms

Phone support

Job description

Kim Luxe Travel is seeking a Virtual Travel Assistance Agent to support clients throughout their journeys in a fully remote role. You will respond to traveler inquiries via email, phone, and messaging, review travel plans, and help confirm key trip details.

You should communicate in a friendly, professional manner, stay organized with attention to detail, and be comfortable using digital tools. Training, growth opportunities, and access to travel-related discounts are included.