Remote Technical Account Manager - Real Estate Solutions

Yardi; Milton Keynes; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

100% paid employee medical premiums

Profit-sharing plan

Flexible work arrangements

Job summary

Yardi is seeking Associate Technical Account Managers to provide technical support for a range of software solutions and to resolve issues via email and phone while fostering strong client relationships. You will collaborate with clients across real estate markets and play a key role in driving success with Yardi’s solutions.

The role emphasizes troubleshooting, customer service, and coordination with the Global Solutions team.

Qualifications

• Bachelor's degree in Business, Accounting, Finance, or a related field.
• Strong numerical abilities and analytical skills.
• Experience in remote support and software troubleshooting.

Responsibilities

• Troubleshoot application issues and proactively resolve challenges.
• Support during implementations and upgrades for a smooth experience.
• Follow up on issues requiring additional information.
• Prepare detailed write-ups for escalated issues.
• Maintain client relationships through weekly coordination calls.
• Collaborate with Global Solutions team across the US.

Skills

Problem solving

Remote support

Customer service

Attention to detail

Adaptability

Education

Bachelor's degree in Business/Accounting/Finance

Tools

SQL Server

Web Server knowledge

Job description

Yardi is seeking Associate Technical Account Managers to provide technical support for a range of software solutions and to resolve issues via email and phone while fostering strong client relationships. You will collaborate with clients across real estate markets and play a key role in driving success with Yardi’s solutions.

The role emphasizes troubleshooting, customer service, and coordination with the Global Solutions team.