Hybrid Help Desk Analyst: Client Support & Problem Solving

Yardi; Stirling; Hybrid; GBP 30,000 - 36,000; Full time

Job summary

Yardi is seeking an Associate Technical Account Manager to join its Customer Support Team in Stirling, blending accountancy know-how with client-focused problem solving. The role involves helping Yardi clients use the Kube platform, building relationships, and delivering timely solutions in a hybrid full-time setting.

The ideal candidate has a business/finance background, enjoys numbers, is comfortable with case handling via portal, phone and chat, and can work both in a team and autonomously.

Qualifications

• Bachelor’s degree in Business, Accounting, Finance, or related field.
• A passion for numbers and strong analytical skills.
• Financial Accounts / Business Studies / Software knowledge
• Experience in day-to-day accountancy
• Knowledge of accounts payable and accounts receivable processes
• Problem solving and analytical skills
• Computer literate with knowledge of Microsoft Windows & Office

Responsibilities

• Support Yardi’s market leading Kube coworking platform for clients via portal, phone and chat.
• Understand client queries, gather information, and build cases to bring them to resolution.
• Work within a close-knit team to share information quickly and effectively.
• Be the point of contact for clients via internal case portal, telephone and chat for questions and issues.
• Prioritise cases and escalate when required to the appropriate person/department.
• Advise and update clients on case status while maintaining logs and actions taken.

Education

Bachelor's degree in Business, Accounting, Finance, or related field

Tools

SQL databases

Yardi Voyager

Job description

Yardi is seeking an Associate Technical Account Manager to join its Customer Support Team in Stirling, blending accountancy know-how with client-focused problem solving. The role involves helping Yardi clients use the Kube platform, building relationships, and delivering timely solutions in a hybrid full-time setting.

The ideal candidate has a business/finance background, enjoys numbers, is comfortable with case handling via portal, phone and chat, and can work both in a team and autonomously.