Technical Account Manager

Yardi Systems; Milton Keynes; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Great people

Job summary

Yardi is a global software company that provides property management solutions. We are seeking motivated team players with strong customer service to deliver consultative, implementation, system support, and professional services to a portfolio of Yardiclients.

You will advise on best practices, support end-users in daily operations, and act as a knowledge expert for application areas. This role emphasizes collaboration, problem-solving, and client-focused service in a fast-paced environment.

Qualifications

• Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Sciences or equivalent experience in the property management industry.
• Yardi domain experience and/or ability to independently manage and resolve a variety of Yardi client issues and requests.
• Demonstrate successful collaboration with Cloud Services, development, and escalation teams.
• Independent, sound decision making and problem-solving skills.
• Excellent written and verbal communication skills.
• Client-centered commitment and focus.
• Proven ability to treat all employees and clients with respect and dignity.
• Understanding of property management industry and best practices.
• Working knowledge of accounting practices.
• Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment.
• Collegial, team-oriented disposition with the desire and ability to establish cooperative working relationships with employees at all levels within Yardi, outside of Yardi, and with clients.

Responsibilities

• Advise and institute best practices relevant to clients in the application of Yardi products.
• Consult with and provide direction to software end-users; assists end-users with the day to day operation of system software including financial reporting, accounting, and daily business operations.
• Serve as a knowledge expert resource for specific user application(s) and as such is the point of escalation for many application specific issues.
• Identify ongoing application systems issues for assigned applications and initiate the communication of revisions and best practices.
• Perform system and business process reviews and other services reviews to identify inefficient processes and make sound recommendations for client productivity gains through the use of Yardi software.
• Manage continued software integrations, maintenance, and updates in collaboration with clients.
• Research, analyze, and resolve software functionality and reporting problems for clients.
• Identify when client issues need to be escalated and determine the appropriate support resources for problem resolution.
• Evaluate company resources and software functionality in connection with prioritizing and responding to client requests; provide recommendations and informed direction to clients regarding ancillary products and services that align with client business and operational needs and goals.
• Collaborate internally with analysts, designers, programmers, sales, and marketing with a focus on meeting client needs and maintaining high-level customer service standards; complete special projects related to department training and client support; and perform other Yardi duties as assigned.

Skills

Yardi domain experience

Collaborative with Cloud

Independent decision making

Excellent communication

Client-focused

Team-oriented

Education

Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Sciences

Tools

HTML/Cloud Services

SQL

Relational databases

Job description

Yardi is a global software company providing innovativeproperty management solutions and services in every real estate market. We arefocused on providing our customers with superior products and outstandingcustomer service. We are passionate about technology and believe work should befulfilling and fun! We are committed to our customers, employees, and thecommunities where we live.

We are looking for motivated, enthusiastic team players withgreat customer service skills to provide consultative, implementation, systemsupport, and professional services to a portfolio of assigned Yardiclients!

What you will do

• Advise and institute best practices relevant toclients in the application of Yardi products
• Consult with and provide direction to softwareend-users; assists end-users with the day to day operation of system softwareincluding financial reporting, accounting, and daily business operations
• Serve as a knowledge expert resource forspecific user application(s) and as such is the point of escalation for manyapplication specific issues
• Identify ongoing application systems issues forassigned applications and initiate the communication of revisions and bestpractices
• Perform system and business process reviews andother services reviews to identify inefficient processes and makes soundrecommendations for client productivity gains through the use of Yardisoftware
• Manage continued software integrations,maintenance, and updates in collaboration with clients
• Research, analyze, and resolve softwarefunctionality and reporting problems for clients
• Identify when client issues need to be escalatedand determine the appropriate support resources for problem resolution
• Evaluate company resources and softwarefunctionality in connection with prioritizing and responding to clientrequests; provide recommendations and informed direction to clients regardingancillary products and services that align with client business and operationalneeds and goals
• Collaborate internally with analysts, designers,programmers, sales, and marketing with a focus on meeting client needs andmaintaining high-level customer service standards; complete special projectsrelated to department training and client support; and perform other Yardiduties as assigned

What you need to have

• Bachelor’s Degree in Business, Finance, Math, orComputer/Engineering Sciences or equivalent experience in the propertymanagement industry
• Yardi domain experience and/or has demonstratedan ability to independently manage and resolve a variety of Yardi client issuesand requests
• Demonstrate successful collaboration with CloudServices, development, and escalation teams
• Independent, sound decision making andproblem-solving skills
• Excellent written and verbal communicationskills
• Client-centered commitment and focus
• Proven ability to treat all employees andclients with respect and dignity.
• Understanding of property management industryand best practices
• Working knowledge of accounting practices
• Ability to meet critical deadlines andprioritize multiple tasks in a fast-paced environment.
• Collegial, team-oriented disposition with thedesire and ability to establish cooperative working relationships withemployees at all levels within Yardi, outside of Yardi, and with clients.

What would be helpful have?

• Ability to configure and manage networks andperipherals.
• Experience with HTML/Cloud Services
• Competence in some of the following areas,relational databases, and SQL.

What you get as a Yardi Employee

• A great place to work with fantasticpeople.
• Ability to learn new technology and developprofessionally.
• Comprehensive benefits – Medical/dental, paidtime off, sick time, paid holidays, profit sharing, life insurance, andmore!

At Yardi, we’ve created a team of over 9,000 employees inover 40 locations around the globe dedicated to making great real estatesoftware products and fostering a collaborative work environment. Yardi is aplace where people with a wide variety of cultural and life experiences cometogether to make a difference. Our corporate culture stresses integrity,respect, trust, responsibility, and fun! Come join our growing team!

All submissions for open positions should be receivedthrough Yardi’s applicant portal, accessed from Yardi’s corporatewebsite.