Client Success Manager - Real Estate Software

Yardi Systems; Milton Keynes; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Great people

Job summary

Yardi is a global software company that provides property management solutions. We are seeking motivated team players with strong customer service to deliver consultative, implementation, system support, and professional services to a portfolio of Yardiclients.

You will advise on best practices, support end-users in daily operations, and act as a knowledge expert for application areas. This role emphasizes collaboration, problem-solving, and client-focused service in a fast-paced environment.

Qualifications

• Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Sciences or equivalent experience in the property management industry.
• Yardi domain experience and/or ability to independently manage and resolve a variety of Yardi client issues and requests.
• Demonstrate successful collaboration with Cloud Services, development, and escalation teams.
• Independent, sound decision making and problem-solving skills.
• Excellent written and verbal communication skills.
• Client-centered commitment and focus.
• Proven ability to treat all employees and clients with respect and dignity.
• Understanding of property management industry and best practices.
• Working knowledge of accounting practices.
• Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment.
• Collegial, team-oriented disposition with the desire and ability to establish cooperative working relationships with employees at all levels within Yardi, outside of Yardi, and with clients.

Responsibilities

• Advise and institute best practices relevant to clients in the application of Yardi products.
• Consult with and provide direction to software end-users; assists end-users with the day to day operation of system software including financial reporting, accounting, and daily business operations.
• Serve as a knowledge expert resource for specific user application(s) and as such is the point of escalation for many application specific issues.
• Identify ongoing application systems issues for assigned applications and initiate the communication of revisions and best practices.
• Perform system and business process reviews and other services reviews to identify inefficient processes and make sound recommendations for client productivity gains through the use of Yardi software.
• Manage continued software integrations, maintenance, and updates in collaboration with clients.
• Research, analyze, and resolve software functionality and reporting problems for clients.
• Identify when client issues need to be escalated and determine the appropriate support resources for problem resolution.
• Evaluate company resources and software functionality in connection with prioritizing and responding to client requests; provide recommendations and informed direction to clients regarding ancillary products and services that align with client business and operational needs and goals.
• Collaborate internally with analysts, designers, programmers, sales, and marketing with a focus on meeting client needs and maintaining high-level customer service standards; complete special projects related to department training and client support; and perform other Yardi duties as assigned.

Skills

Yardi domain experience

Collaborative with Cloud

Independent decision making

Excellent communication

Client-focused

Team-oriented

Education

Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Sciences

Tools

HTML/Cloud Services

SQL

Relational databases

Job description

Yardi is a global software company that provides property management solutions. We are seeking motivated team players with strong customer service to deliver consultative, implementation, system support, and professional services to a portfolio of Yardiclients.

You will advise on best practices, support end-users in daily operations, and act as a knowledge expert for application areas. This role emphasizes collaboration, problem-solving, and client-focused service in a fast-paced environment.