Remote Technical Account Manager — Microsoft Security Advisor

Sapphire; Glasgow; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Sapphire in the United Kingdom is seeking a Technical Account Manager to own technical relationships with Managed Security Service customers and help them maximize value from Microsoft security investments.

You will lead service reviews, showcase value with KPIs, identify cross-service opportunities across security and consultancy, and advocate for customer success while balancing remote work with time in our offices.

Qualifications

• Strong Microsoft security expertise.
• Customer-first, consultative mindset.
• Be a trusted adviser, not just an account contact.
• Flexible working – remote + time in our offices.

Responsibilities

• Own and grow trusted technical relationships with Managed Security Service customers.
• Lead service reviews and showcase value through KPIs.
• Identify cross-service opportunities across security & consultancy.
• Champion service quality and customer success.

Skills

Microsoft security

Customer-focused

Advisory mindset

Hybrid/remote work

Job description

Sapphire in the United Kingdom is seeking a Technical Account Manager to own technical relationships with Managed Security Service customers and help them maximize value from Microsoft security investments.

You will lead service reviews, showcase value with KPIs, identify cross-service opportunities across security and consultancy, and advocate for customer success while balancing remote work with time in our offices.