Cyber Security Technical Account Manager — Roadmap & Advocacy

NCC Group; Cheltenham; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Flexible Working

Generous Holiday Allowance

Medicash & Critical Illness Scheme

Financial & Investment Benefits

Community & Volunteering Programmes

Green Car Scheme

Cycle Scheme

Special Time Off

Family Planning

Job summary

NCC Group in Cheltenham is seeking a Technical Account Manager to be the customer's technical owner for the company’s cyber services. You will translate security data into actionable narratives, guide a defensible 12-month roadmap, and collaborate with Microsoft Azure Sentinel/Defender XDR expertise to prioritize improvements and drive measurable outcomes.

You will maintain relationships with senior stakeholders, deliver proactive and reactive technical support, and produce deliverables such as

Qualifications

• Proven experience in cybersecurity, IT operations, or managed security services (3–7+ years).
• Background in a customer-facing technical role (e.g., TAM, Security Consultant).
• Experience engaging senior stakeholders (CISO, Head of IT/Security).
• Strong understanding of SOC operations, threat detection, and incident response.
• Ability to understand end-to-end customer environments (cloud, infrastructure, security stack).
• Experience with security tools (SIEM, EDR, SOAR, DLP, vulnerability management).
• Ability to interpret security metrics into clear risk-based narratives.
• Proven ability to build and maintain 12-month technical roadmaps.

Responsibilities

• Own the technical relationship with the customer and act as trusted advisor.
• Interpret TAM Score narrative and guide focus areas.
• Build and maintain 12-month technical roadmap with quarterly focus.
• Deliver TAM/technical portions of QBRs to senior stakeholders.
• Provide reactive troubleshooting and proactive improvement.
• Deliver technical deliverables: playbooks, dashboards, analytics, reports.

Skills

Cybersecurity

Customer-facing

Stakeholder engagement

Data analysis

Communication skills

Storytelling

IT operations

ITIL familiarity

Education

CISSP (desirable)

CISM (desirable)

Security+ (desirable)

Tools

SIEM

EDR

SOAR

DLP

Vulnerability management

Job description

NCC Group in Cheltenham is seeking a Technical Account Manager to be the customer's technical owner for the company’s cyber services. You will translate security data into actionable narratives, guide a defensible 12-month roadmap, and collaborate with Microsoft Azure Sentinel/Defender XDR expertise to prioritize improvements and drive measurable outcomes.

You will maintain relationships with senior stakeholders, deliver proactive and reactive technical support, and produce deliverables such as