Remote Support Specialist — Customer Care & Troubleshooting

PULL UP LTD; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Benefits offered by this job

25 days annual leave

Bank holidays

Career growth opportunities

Shift flexibility

Job summary

PULL UP LTD is seeking a dedicated customer support representative to be the first point of contact for our users. In this fully remote role, you will respond to inquiries from event organizers and attendees, helping them navigate our platform effectively.

The ideal candidate has over a year of customer support experience and is patient and empathetic. Additional perks include 25 days annual leave plus bank holidays and opportunities for career growth.

Qualifications

• 1+ years in a customer support role required.
• Patience and empathy when helping users.
• Basic technical troubleshooting skills needed.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via chat, email, and phone.
• Troubleshoot technical issues and escalate when necessary.
• Document common issues and solutions for reference.
• Contribute to help center articles to assist users.
• Identify patterns in inquiries to suggest product improvements.

Skills

Customer support

Technical troubleshooting

Patience

Empathy

Fast-paced environment

Tools

Zendesk

Intercom

Job description

PULL UP LTD is seeking a dedicated customer support representative to be the first point of contact for our users. In this fully remote role, you will respond to inquiries from event organizers and attendees, helping them navigate our platform effectively.

The ideal candidate has over a year of customer support experience and is patient and empathetic. Additional perks include 25 days annual leave plus bank holidays and opportunities for career growth.