Remote Customer Experience Coordinator- Email, Chat, Call

Essence of Work From Home; Greater London; À distance; GBP 26 000 - 49 000; Plein temps

Avantages offerts par ce poste

Flexible schedule

Daily pay

Employee perks

Résumé du poste

Essence of Work From Home is seeking a detail-oriented Remote Customer Experience Coordinator to join our virtual support team. You will assist clients via email, chat, and phone, help them confirm details, and provide tailored guidance to ensure a smooth journey from start to finish.

Ideal candidates have strong communication skills, reliability, and comfort with remote tools, with a fully remote role and flexible scheduling options.

Qualifications

• 18 years of age or older.
• Experience in customer service, hospitality, or remote support preferred.
• Excellent written and verbal communication skills.
• Strong organizational and multitasking abilities in a remote setting.
• Tech-savvy with daily use of email, chat and other virtual tools.
• Must have a reliable internet connection.

Responsabilités

• Communicate with clients via email, chat, and phone to provide timely, helpful, and accurate assistance.
• Review and finalize booking details, service timelines, and itinerary support.
• Guide clients through the best available options based on their needs.
• Maintain up-to-date records of interactions in internal systems.
• Collaborate with internal teams to resolve escalated or complex issues.
• Ensure a smooth, satisfying client experience with proactive follow-up and support.

Connaissances

Communication

Remote support

Tech-savvy

Internet connectivity

Outils

Email

Chat

Phone

Description du poste

Remote Customer Experience Coordinator- Email, Chat, Call

London, United Kingdom

$ 35,000.00 - 65,000.00 (US Dollar)

Job Openings Remote Customer Experience Coordinator- Email, Chat, Call

About the job Remote Customer Experience Coordinator- Email, Chat, Call

Job Summary

We are seeking a detail-oriented, client-focused Remote Customer Experience Coordinatorto join our virtual support team. In this role, you will work closely with clients via email, chat, and phone, helping them navigate services, confirm details, and provide tailored guidance based on their needs. You will play a key role in coordinating experiences, clarifying options, and ensuring every step of the journey is smooth from start to finish. If you enjoy helping others, solving problems, and supporting seamless planning, this is the perfect opportunity to grow in a dynamic remote environment.

Requirements

• Must be 18 years of age or older
• Prior experience in customer service, hospitality, or remote support roles is preferred
• Excellent written and verbal communication skills
• Strong organizational and multitasking abilities in a remote setting
• Tech-savvy and comfortable using email, chat, and other virtual tools for daily communication
• Must have a reliable internet connection

Key Responsibilities

• Communicate with clients via email, chat, and phone to provide timely, helpful, and accurate assistance
• Help clients review and finalize key details such as booking confirmations, service timelines, and itinerary support
• Deliver clear guidance by identifying client needs and walking them through the best available options
• Maintain up-to-date records of interactions and updates within internal systems
• Collaborate with internal teams to help resolve escalated or complex situations professionally
• Ensure a smooth and satisfying client experience through proactive follow-up and support

Work Schedule & Benefits

• 100% remote role with flexible scheduling options
• Daily pay option available
• Access to exclusive employee perks, including discounted rates on lifestyle, wellness, and occasional travel experiences
• Supportive, growth-focused team environment
• Ongoing training, coaching, and professional development

Equal Opportunity

We celebrate diversity and are committed to creating an inclusive environment for all team members. All qualified applicants will be considered without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, or disability.