Remote Travel Support Specialist (Growth & Perks)

Effortless travel solutions ETS; Greater London; Remoto; GBP 23.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Travel perks

Exclusive industry discounts

Descrizione del lavoro

Effortless travel solutions ETS is seeking a Travel Customer Representative to support clients throughout their journey, from booking through return home. You will handle inquiries, provide updates, and ensure service excellence in a fully remote role.

The ideal candidate will excel in communication, have travel or hospitality experience, and be organized, proactive, and tech-savvy with a passion for helping others create memorable travel experiences.

Competenze

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Mansioni

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Conoscenze

Communication skills

Customer service

Organized

Tech-savvy

Attention to detail

Remote work

Descrizione del lavoro

Effortless travel solutions ETS is seeking a Travel Customer Representative to support clients throughout their journey, from booking through return home. You will handle inquiries, provide updates, and ensure service excellence in a fully remote role.

The ideal candidate will excel in communication, have travel or hospitality experience, and be organized, proactive, and tech-savvy with a passion for helping others create memorable travel experiences.