Customer Experience Pro - Remote-First & High Impact

Techoists; Greater London; Remote; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Above-market pay

Flexible time off

Team retreats

Wellness stipend

Free lunch, always

Top gear setup

Monthly team fun

Job summary

A dynamic tech company in London is seeking a Customer Experience Specialist. The role requires 2+ years of customer support experience, excellent communication skills, and a problem-solving mindset. You will provide friendly support via chat, email, and social platforms, simplifying complex issues and helping improve the customer journey. This position offers above-market pay, flexible time off, and various perks. Join a remote-first team where you can make a real impact on user happiness.

Qualifications

• 2+ years of experience in customer support or similar roles.
• Excellent written and verbal communication skills.
• A calm, empathetic mindset.

Responsibilities

• Provide responsive and friendly support via chat, email, and social platforms.
• Simplify complex issues into clear, human-friendly answers.
• Work closely with teams to improve the customer journey.

Skills

Excellent communication skills

Problem-solving instincts

Empathy

Experience using modern tools like Intercom, Notion, Slack

Job description

A dynamic tech company in London is seeking a Customer Experience Specialist. The role requires 2+ years of customer support experience, excellent communication skills, and a problem-solving mindset. You will provide friendly support via chat, email, and social platforms, simplifying complex issues and helping improve the customer journey. This position offers above-market pay, flexible time off, and various perks. Join a remote-first team where you can make a real impact on user happiness.