Remote Customer Support Trainee — Launch Your Career

Placements24; Greater London; Hybrid; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Comprehensive paid training

Coaching from experienced team leads

Competitive starting salary

Work from home and flexible hours

Career development opportunities

Job summary

Placements24 is seeking empathetic individuals to join as Trainee Customer Support Specialists, working remotely across the UK. This entry-level program trains you to deliver exceptional service, resolve inquiries, and ensure customer satisfaction via email, phone, and chat.

You will develop active listening, communication, and basic technical troubleshooting skills, with ongoing coaching from experienced team leads and a clear path for career progression in customer relations.

Qualifications

• Excellent written and verbal communication in English.
• Strong interpersonal skills and genuine desire to help customers.
• Able to learn new software and processes quickly.
• Good problem-solving and attention to detail.

Responsibilities

• Respond to customer inquiries via email, phone, or chat in a timely and professional manner.
• Troubleshoot and resolve customer issues, escalating when needed.
• Provide product or service information and guidance to customers.
• Document customer interactions and feedback in the CRM system.
• Strive for high customer satisfaction through excellent service delivery.

Skills

Excellent communication

Strong interpersonal skills

Ability to learn quickly

Good problem-solving

Reliable internet connection

Job description

Placements24 is seeking empathetic individuals to join as Trainee Customer Support Specialists, working remotely across the UK. This entry-level program trains you to deliver exceptional service, resolve inquiries, and ensure customer satisfaction via email, phone, and chat.

You will develop active listening, communication, and basic technical troubleshooting skills, with ongoing coaching from experienced team leads and a clear path for career progression in customer relations.