Remote Customer Support Specialist

Placements24; London Borough of Newham; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Fully remote

Home office equipment allowance

Paid time off

Job summary

Placements24 is seeking a motivated Remote Customer Support Associate for our online retailer client. You will handle inquiries across email, live chat, and phone, resolving order and account issues while delivering a positive customer experience from your home office.

The role emphasizes empathy, problem solving, and proactive service. You will use CRM tools, document interactions, and contribute to process improvements in a flexible remote environment that supports professional development and

Qualifications

• Prior experience in a customer service or support role.
• Excellent written and verbal communication skills.
• Reliable internet connection and dedicated home workspace.
• Ability to work independently and manage time effectively in a remote setting.

Responsibilities

• Respond to customer inquiries via email, live chat, and phone in a timely and efficient manner.
• Troubleshoot and resolve issues concerning orders, shipping, returns, and product information.
• Escalate complex customer problems to the appropriate teams, ensuring thorough documentation.
• Maintain accurate customer records and update information within the CRM system.
• Educate customers on company policies, product usage, and available self-service resources.
• Proactively identify customer needs and offer solutions to enhance their online shopping experience.
• Contribute to a positive team dynamic by sharing knowledge and best practices.
• Gather customer feedback to help identify areas for service improvement.

Skills

Customer service

Communication skills

Empathy

Problem solving

Remote work

Education

High school diploma

Tools

CRM software

Job description

Placements24 is seeking a motivated Remote Customer Support Associate for our online retailer client. You will handle inquiries across email, live chat, and phone, resolving order and account issues while delivering a positive customer experience from your home office.

The role emphasizes empathy, problem solving, and proactive service. You will use CRM tools, document interactions, and contribute to process improvements in a flexible remote environment that supports professional development and