Remote Support Manager: Concierge Client Success

Assetara Limited; Greater London; On-site; GBP 50,000 - 75,000; Full time

Job summary

Assetara Limited is seeking a dedicated Support Manager to join our team remotely through the Assetara platform. You will act as a key personal manager and frontline support specialist for clients with subscriptions, diving deep into products and guiding clients through platform tools while maintaining strict compliance and confidentiality.

You will prioritize inquiries, manage SLAs, and ensure concierge-level support, delivering accurate guidance within the official workspace and maintaining

Responsibilities

• Provide comprehensive product knowledge to guide subscribed clients.
• Manage queues and SLAs using the Broker Dashboard.
• Deliver concierge-level communications within the official workspace.
• Maintain CRM notes and separate internal private notes.
• Review and edit AI-generated responses before sending.
• Escalate issues with clear operational justifications.

Job description

Assetara Limited is seeking a dedicated Support Manager to join our team remotely through the Assetara platform. You will act as a key personal manager and frontline support specialist for clients with subscriptions, diving deep into products and guiding clients through platform tools while maintaining strict compliance and confidentiality.

You will prioritize inquiries, manage SLAs, and ensure concierge-level support, delivering accurate guidance within the official workspace and maintaining