Remote Concierge Support Manager — Client Success & SLAs

Assetara Limited; Sheffield; On-site; GBP 35,000 - 55,000; Full time

Job summary

Assetara Limited is seeking a dedicated Support Manager to join our team remotely via the Assetara platform.

As a frontline concierge for subscribed clients, you will master all product features, guide users in navigating tools, maintain CRM/private notes, and ensure compliant, professional communication within the official workspace. You will manage queues, monitor SLAs, and escalate where needed.

Qualifications

• Experience in client-facing support roles.
• Ability to maintain confidentiality and comply with security standards.
• Strict compliance with daily routines and session management.

Responsibilities

• Develop deep product knowledge to guide clients.
• Manage queues and SLAs via the Broker Dashboard.
• Deliver concierge-level, workspace-only communications.
• Maintain CRM and private notes separation.
• Review AI draft responses before submission.
• Escalate issues with clear operational justifications.

Job description

Assetara Limited is seeking a dedicated Support Manager to join our team remotely via the Assetara platform.

As a frontline concierge for subscribed clients, you will master all product features, guide users in navigating tools, maintain CRM/private notes, and ensure compliant, professional communication within the official workspace. You will manage queues, monitor SLAs, and escalate where needed.