Remote Client Support Manager | Concierge-Level Help

Assetara Limited; Glasgow; On-site; GBP 32,000 - 46,000; Full time

Job summary

Assetara Limited is seeking a devoted Support Manager to work remotely via the Assetara platform in Glasgow. You will serve as the primary personal manager and frontline support specialist for clients with subscriptions, navigating platform tools and maintaining CRM notes while upholding strict compliance.

Key duties include product mastery, queue and SLA management, concierge-level professional communication, CRM management, and AI-assisted workflow reviews.

Qualifications

• Deep knowledge of all company products to guide clients.
• Commitment to confidentiality and anti-fraud protocols.
• Careful handling of client data per documented instructions.

Responsibilities

• Gain deep knowledge of all company products to answer client questions.
• Prioritize work using Broker Dashboard, monitor unread messages and SLA risks.
• Deliver professional, warm, concise communication within the official workspace.
• Maintain strict separation between client-facing messages and private notes.
• Review and edit AI-generated draft responses before submission.
• Escalate and perform operational actions with clear justifications.

Skills

CRM proficiency

SLA management

Data confidentiality

AI-assisted workflow

Education

High school diploma

Tools

Broker Dashboard

Job description

Assetara Limited is seeking a devoted Support Manager to work remotely via the Assetara platform in Glasgow. You will serve as the primary personal manager and frontline support specialist for clients with subscriptions, navigating platform tools and maintaining CRM notes while upholding strict compliance.

Key duties include product mastery, queue and SLA management, concierge-level professional communication, CRM management, and AI-assisted workflow reviews.