Remote Concierge Support Manager | Platform Expert

Assetara Limited; Liverpool; On-site; GBP 32,000 - 48,000; Full time

Job summary

Assetara Limited is seeking a dedicated Support Manager to join our team remotely via the Assetara platform. You will serve as a key client advocate, delivering concierge-level support while navigating product features and maintaining accurate CRM notes.

You will manage queues and SLAs, ensure compliant operations, and coordinate with internal teams to resolve client inquiries. This role demands strict confidentiality and disciplined session management.

Qualifications

• Experience in customer support or client services.
• Ability to manage multiple queues and meet SLA targets.
• Strong written and verbal communication in English.
• Strict adherence to confidentiality and anti-fraud protocols.
• Experience with CRM systems and private note handling.

Responsibilities

• Develop comprehensive product expertise to answer client queries.
• Prioritize work via dashboard focusing on unread messages and SLA risks.
• Provide concierge-level support and professional communication in the official workspace.
• Maintain CRM and internal private notes with strict separation.
• Review and edit AI-generated draft responses before submission.
• Escalate issues with clear operational justifications.

Skills

Product knowledge

SLA management

CRM administration

AI-assisted efficiency

Professional communication

Tools

CRM software

AI drafting tools

Job description

Assetara Limited is seeking a dedicated Support Manager to join our team remotely via the Assetara platform. You will serve as a key client advocate, delivering concierge-level support while navigating product features and maintaining accurate CRM notes.

You will manage queues and SLAs, ensure compliant operations, and coordinate with internal teams to resolve client inquiries. This role demands strict confidentiality and disciplined session management.