Remote Concierge Support Manager

Assetara Limited; Leeds; On-site; GBP 32,000 - 52,000; Full time

Job summary

Assetara Limited in the United Kingdom seeks a dedicated Support Manager to guide subscription clients through the Assetara platform from a remote role. You will provide concierge-level support, build client trust, and ensure compliance while navigating product features.

The role emphasizes strict confidentiality, attention to SLA targets, and accurate CRM notes, with responsibilities including AI-assisted draft reviews, escalation, and transparent communication within the official workspace.

Qualifications

• Strict compliance with daily operational routines, activity presence tracking, and session management.

Responsibilities

• Comprehensive Product Expertise: Gain deep knowledge of all company products and features to provide accurate, fact-based answers and guidance to subscribed clients.
• Queue & SLA Management: Prioritize work via the Broker Dashboard—focusing on unread messages, SLA risks, and at-risk client signals.
• Concierge-Level Support & Communication: Deliver professional, warm, and concise communication exclusively within the official workspace.
• CRM & Private Notes Administration: Maintain strict separation between client-facing messages and internal Private notes.
• AI-Assisted Efficiency: Review, edit, and fact-check AI-generated draft responses before manual submission.
• Escalation & Operational Actions: Properly utilize system tools such as filing complaints or managing client queues with clear operational justifications.

Job description

Assetara Limited in the United Kingdom seeks a dedicated Support Manager to guide subscription clients through the Assetara platform from a remote role. You will provide concierge-level support, build client trust, and ensure compliance while navigating product features.

The role emphasizes strict confidentiality, attention to SLA targets, and accurate CRM notes, with responsibilities including AI-assisted draft reviews, escalation, and transparent communication within the official workspace.