Operations Manager - Subsidence

Sedgwick Claims Management Services Ltd; United Kingdom; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Holiday allowance 25 days + bank hols

Self Invested Personal Pension (SIPP)

Private healthcare

Life assurance

Group Income Protection

Employee assistance programme

Discounts on products and services

Cycle to work scheme

Season ticket loan

Job summary

Sedgwick Claims Management Services Ltd in the United Kingdom is seeking an Operations Manager for Subsidence to lead a specialist team, drive performance and deliver outstanding customer outcomes.

You will balance people leadership with technical claims expertise, manage a portfolio of subsidence files and develop others. This role also offers opportunities for growth through Sedgwick University and flexible working from office or home.

Qualifications

• Leadership and coaching skills to motivate and develop colleagues.
• Strong knowledge of subsidence claims and experience managing complex portfolios.
• Commitment to delivering exceptional customer outcomes.
• Confident communication with influencing and relationship-building abilities.
• Experience driving engagement, productivity and service standards.
• Ability to manage workloads and shifting priorities.
• Comfort with fast-paced environments and change.
• Willingness to embrace new ways of working and professional development.

Responsibilities

• Lead and develop the subsidence team to deliver high-quality outcomes.
• Oversee a portfolio of subsidence claims and support technical decision-making.
• Drive performance, standards and customer service excellence.
• Coach and mentor team members to grow skills and careers.
• Collaborate with leadership and deputise when required.

Skills

Leadership & Coaching

Subsidence Expertise

Customer Service Excellence

Communication Skills

Performance Management

Organisation & Prioritisation

Adaptability

Continuous Improvement

Job description

## Operations Manager - SubsidenceApplylocations: United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R76660By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.Operations Manager - Subsidence### **Job Location:** United Kingdom### **Job Type:** Permanent### **Remuneration**: Competitive salary taking into account skills, experience and qualifications# **Lead, Develop and Grow Within Our Specialist Subsidence Team**This is an exciting opportunity to join a thriving Subsidence team where you'll play a pivotal role in leading, developing and inspiring colleagues while helping to deliver an outstanding customer experience. As an Operations Manager, you'll provide day-to-day guidance and support, acting as the go-to person for the team, driving performance, identifying development opportunities and creating a positive, engaged culture where people can thrive and succeed.The role offers a unique blend of people leadership and technical claims expertise. You'll manage your own portfolio of subsidence claims while supporting the wider team, giving you the opportunity to continue developing your technical knowledge and build on your existing subsidence experience. You'll also work closely with the leadership, providing support and deputising when required.We're keen to hear from experienced team leaders/managers who have a passion for developing people and delivering excellent service. Equally, this role presents a fantastic opportunity for experienced subsidence professionals who are looking to take the next step into leadership. If you're a confident claims handler with strong technical expertise, a natural mentor and a desire to positively influence team performance, we'd love to hear from you.Success in this role requires someone who is organised, adaptable and motivated by achieving results. You'll be an excellent communicator, confident in managing changing priorities and comfortable operating in a fast-paced environment. Most importantly, you'll lead by example, embrace innovative ways of working and be committed to both your own professional development and the development of those around you.# **The skills you will have when you apply:*** **Leadership & Coaching** - Ability to motivate, develop and support colleagues to achieve their potential.* **Subsidence Expertise** - Strong understanding of subsidence claims, or experience managing a portfolio of complex claims.* **Customer Service Excellence** - Commitment to delivering exceptional outcomes for customers and clients.* **Communication Skills** - Confident communicator with strong influencing, negotiation and relationship-building abilities.* **Performance Management** - Experience driving team engagement, productivity and service standards.* **Organisation & Prioritisation** - Able to effectively manage workloads, competing priorities and changing demands.* **Adaptability** - Comfortable working in a fast-paced environment and responding to periods of increased volume.* **Continuous Improvement** - Keen to embrace innovation, new ways of working and ongoing professional development.# **What we'll give you for this role:****Remuneration & more*** Competitive salary taking into account skills, experience and qualifications* A Self Invested Personal Pension Scheme (SIPP)* Holiday allowance of 25 days plus bank holidays* Flexible working from our office or your home**Health & support*** Private healthcare plan (including pre-existing conditions)* Life assurance* Group Income Protection**Other benefits*** Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications* Employee assistance programme for employee wellbeing* Discounts on various products and services# **This isn't just a position, it's a pivotal role in shaping our industry**At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.Together, we're not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.# **Next steps for you:****Think we'd be a great match? Apply now – we want to hear from you.**If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.After the closing date we will review all applications, and may select some applicants for an interview (which may be virtual, or in-person).#LI-REMOTE