Remote Subsidence Claims Team Leader

IPS Group Limited; Fair Oak; Hybrid; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Discretionary bonus

Hybrid/home-based working

25 days annual leave (30 with service)

Private healthcare

Pension 5%

Job summary

IPS Group Limited in the United Kingdom is seeking an experienced Subsidence Claims Team Leader to head a specialist Subsidence claims team within a trusted loss adjusting business. The role involves day-to-day leadership, workload management, and cradle-to-grave claims involvement while maintaining high customer service standards.

The successful candidate will drive team development, monitor performance, and work with senior management to implement service improvements.

Qualifications

• Experience handling Subsidence claims.
• Strong understanding of the full claims lifecycle.
• Supervisory or team leadership experience is desirable.
• Ability to manage own caseload while supporting the wider team.

Responsibilities

• Providing day-to-day leadership, guidance, and support to the Subsidence team.
• Managing workloads and allocation of claims to ensure SLA compliance.
• Monitoring team performance, productivity, and quality of work.
• Managing your own subsidence claims from cradle-to-grave.
• Acting as a technical and operational referral point for team members.
• Conducting one-to-ones, performance reviews, and probationary assessments.
• Coaching and developing team members, identifying training needs.
• Addressing performance and operational issues as needed.
• Maintaining high standards of customer and client service.
• Collaborating with senior management to improve processes and service delivery.

Skills

Leadership

Team management

Communication

Coaching

Education

Two A Levels or equivalent

GCSEs in English and Mathematics

Cert CII

Cert CILA

Dip CILA

Job description

IPS Group Limited in the United Kingdom is seeking an experienced Subsidence Claims Team Leader to head a specialist Subsidence claims team within a trusted loss adjusting business. The role involves day-to-day leadership, workload management, and cradle-to-grave claims involvement while maintaining high customer service standards.

The successful candidate will drive team development, monitor performance, and work with senior management to implement service improvements.