Subsidence Team Leader - Hybrid Leadership & Growth

Sedgwick; United Kingdom; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

SIPP

25 days holiday

Flexible working

Private healthcare

Life assurance

Group Income Protection

Employee wellbeing

Job summary

Sedgwick is seeking a Team Leader in the United Kingdom to lead, develop and inspire a specialist subsidence team. You will guide the team to deliver exceptional customer outcomes while managing a portfolio of complex claims and deputising for leadership when needed.

The role combines people leadership with technical claims expertise, offering opportunities for professional development and a supportive, engaging culture.

Qualifications

• Leadership & Coaching: Ability to motivate, develop and support colleagues to achieve their potential.
• Subsidence Expertise: Strong understanding of subsidence claims, or experience managing a portfolio of complex claims.
• Customer Service Excellence: Commitment to delivering exceptional outcomes for customers and clients.
• Communication Skills: Confident communicator with strong influencing, negotiation and relationship-building abilities.
• Performance Management: Experience driving team engagement, productivity and service standards.
• Organisation & Prioritisation: Able to effectively manage workloads, competing priorities and changing demands.
• Adaptability: Comfortable working in a fast-paced environment and responding to periods of increased volume.
• Continuous Improvement: Keen to embrace innovation, new ways of working and ongoing professional development.

Responsibilities

• Lead, develop and inspire colleagues while delivering an outstanding customer experience.
• Manage your portfolio of subsidence claims and support the wider team.
• Provide day-to-day guidance and deputise when required.
• Drive performance and create a positive, engaged culture where people thrive.

Skills

Leadership

Subsidence Expertise

Customer Service Excellence

Communication Skills

Performance Management

Organisation & Prioritisation

Adaptability

Continuous Improvement

Job description

Sedgwick is seeking a Team Leader in the United Kingdom to lead, develop and inspire a specialist subsidence team. You will guide the team to deliver exceptional customer outcomes while managing a portfolio of complex claims and deputising for leadership when needed.

The role combines people leadership with technical claims expertise, offering opportunities for professional development and a supportive, engaging culture.