Subsidence Claims Team Leader

IPS Group Limited; Fair Oak; Hybrid; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Discretionary bonus

Hybrid/home-based working

25 days annual leave (30 with service)

Private healthcare

Pension 5%

Job summary

IPS Group Limited in the United Kingdom is seeking an experienced Subsidence Claims Team Leader to head a specialist Subsidence claims team within a trusted loss adjusting business. The role involves day-to-day leadership, workload management, and cradle-to-grave claims involvement while maintaining high customer service standards.

The successful candidate will drive team development, monitor performance, and work with senior management to implement service improvements.

Qualifications

• Experience handling Subsidence claims.
• Strong understanding of the full claims lifecycle.
• Supervisory or team leadership experience is desirable.
• Ability to manage own caseload while supporting the wider team.

Responsibilities

• Providing day-to-day leadership, guidance, and support to the Subsidence team.
• Managing workloads and allocation of claims to ensure SLA compliance.
• Monitoring team performance, productivity, and quality of work.
• Managing your own subsidence claims from cradle-to-grave.
• Acting as a technical and operational referral point for team members.
• Conducting one-to-ones, performance reviews, and probationary assessments.
• Coaching and developing team members, identifying training needs.
• Addressing performance and operational issues as needed.
• Maintaining high standards of customer and client service.
• Collaborating with senior management to improve processes and service delivery.

Skills

Leadership

Team management

Communication

Coaching

Education

Two A Levels or equivalent

GCSEs in English and Mathematics

Cert CII

Cert CILA

Dip CILA

Job description

Subsidence Claims Team Leader

An excellent opportunity has arisen for an experienced Subsidence professional to take on a Team Leader position within an established UK loss adjusting business.

This is an opportunity to lead and develop a specialist Subsidence claims team, taking responsibility for day-to-day operations, team performance and service delivery, while retaining involvement in the technical management of your own claims caseload.

The successful candidate will play an important role in supporting the development of the team, maintaining high standards of customer service and ensuring claims are managed efficiently and effectively.

Responsibilities

• Providing day-to-day leadership, guidance and support to the Subsidence team.


• Managing workloads and allocating claims to ensure appropriate distribution and compliance with client SLAs.


• Monitoring team performance, productivity and quality of work.


• Managing your own caseload of Subsidence claims on a cradle-to-grave basis.


• Acting as a technical and operational referral point for team members.


• Conducting regular one-to-ones, performance reviews and probationary assessments.


• Coaching and developing team members, identifying training needs and supporting career progression.


• Addressing performance and operational issues where necessary.


• Maintaining excellent standards of customer and client service.


• Working with senior management to identify and implement improvements to processes and service delivery.

Experience

• Demonstrable experience handling and managing Subsidence claims.


• A strong understanding of the full claims lifecycle.


• Previous supervisory or team leadership experience, although this is not essential.


• The ability to manage your own caseload while supporting the wider team.


• Strong technical, organisational and problem-solving skills.


• Excellent communication and interpersonal skills.


• The confidence to coach, motivate and develop colleagues.


• A proactive approach to workload management and claim progression.


• A commitment to delivering high‑quality customer service.


• Cert CII and/or Cert CILA qualifications would be desirable, with Dip CILA advantageous. A minimum of two A Levels (or equivalent), alongside GCSEs (or equivalent) in English and Mathematics, is also required.

Benefits

• Salary of £32,000 – £35,000 depending on experience.


• Home-based / hybrid working.


• Discretionary company bonus.


• 25 days annual leave, increasing with service to 30 days.


• Additional day off for your birthday.


• 5% contributory pension.


• Private healthcare.


• Death in service benefit.


• Enhanced maternity, adoption, paternity and sick pay.


• Employee Assistance Programme and 24/7 GP access.


• Cycle to work scheme.


• Holiday purchase scheme.


• Long-service awards.


• Career development and progression opportunities.

This is a fantastic opportunity for an experienced Subsidence Claims professional looking to take the next step into leadership, or an existing Team Leader seeking a new challenge within a specialist claims environment.

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

Subsidence Claims Team Leader

Company: IPS Group Limited
Salary: £32,000 to £32,000 a year
Hours: Full-time
Location: Fair Oak, B31 2LY
Job type: Permanent