Subsidence Claims Specialist (Remote/Hybrid)

Ips Group; Eastleigh; Hybride; GBP 39 000 - 44 000; Plein temps

Avantages offerts par ce poste

Hybrid working after probation

Discretionary bonus

25 days’ annual leave

Résumé du poste

Ips Group seeks a Subsidence Claims Handler to join its specialist loss-adjusting team. Based remotely with hybrid options, you will triage subsidence claims, review policy cover, prepare reports and keep claims progressing to service targets.

You will work with customers, insurers and colleagues, handling difficult conversations with professionalism, and building specialist knowledge in subsidence claims within a long-standing firm committed to quality and career development.

Qualifications

• Experience in insurance claims, loss adjusting or similar environment.
• Strong customer service and administrative skills are essential.
• Ability to communicate complex information clearly and manage priorities.

Responsabilités

• Conduct initial triage calls to assess subsidence claims and determine need for site investigations.
• Review policy cover and terms and prepare reports.
• Maintain accurate claim records and ensure progress within service levels.
• Communicate with customers, insurers and colleagues throughout the claims process.

Connaissances

Customer service

Administrative skills

Clear communication

Problem solving

Formation

Cert CII

Cert CILA

BDMA

Outils

Microsoft Office

Description du poste

Ips Group seeks a Subsidence Claims Handler to join its specialist loss-adjusting team. Based remotely with hybrid options, you will triage subsidence claims, review policy cover, prepare reports and keep claims progressing to service targets.

You will work with customers, insurers and colleagues, handling difficult conversations with professionalism, and building specialist knowledge in subsidence claims within a long-standing firm committed to quality and career development.