Subsidence Claims Team Leader

Adjusting Appointments Limited; England; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Discretionary bonus

25 days holiday

Birthday day off

5% pension

Private Health Care

Career development opportunities

Job summary

Adjusting Appointments Limited is seeking a Subsidence Claims Team Leader to guide a team of subsidence claims handlers and drive proactive progression of caseloads. You will act as a reference point for technical and operational guidance and ensure SLAs are met.

The role focuses on leadership, coaching and developing team members, allocating work, and working closely with senior management to embed policies and deliver first-class loss adjusting services for commercial and domestic property

Qualifications

• Experience handling subsidence claims.
• Understanding of the full claims lifecycle.
• Supervisory or team leadership experience is desirable.
• Strong coaching and people management skills.

Responsibilities

• Manage own cradle-to-grave subsidence claims.
• Provide technical and operational guidance to the team.
• Lead day-to-day team activities and allocate work.
• Monitor team performance, productivity and quality of work.
• Conduct regular 1:1s and performance reviews.
• Support management with policies and procedures.
• Coach and develop team members to maximise potential.
• Work closely with senior management.

Skills

Subsidence claims

Team leadership

Coaching

Communication

Education

Cert CII / Cert CILA (or Dip CILA)

Job description

Is Subsidence your Forte?

Are you passionate about being a role model leading by example with experience of providing support, guidance and encouragement to a team?

Are you looking to join a UK leading Loss Adjusters with a strong reputation for delivering a first-class loss adjusting service across commercial, domestic property claims with specialist knowledge in HNW, liability and subsidence?

As a Subsidence Claims Team Leader, you will be responsible for supporting a team of Subsidence Claims Handlers, providing leadership and support whilst ensuring claims are proactively progressed and maintaining SLA's are consistently achieved.

Key responsibilities:

• Claims Handling - manage your own caseload on a cradle to grave basis
• Act as a key referral point for the team, providing technical and operational guidance where required
• Provide day to day leadership, guidance and support to the team
• Allocate work effectively across the team
• Monitor team performance, productivity and quality of work
• Conduct regular 1:1's and performance reviews
• Support the management with company policy and procedures
• Coach and develop team members to maximise potential
• Work closely with senior management

About you:

• Experience of handling subsidence claims
• A strong understanding of the full claims lifecycle and the ability to manage and progress a caseload
• Previous supervisory or team leadership experience - beneficial
• The ability to lead, support and develop a claims team
• Strong coaching and people management sillsProblem solving and decision-making skills
• Exceptional communication skills being able to communicate effectively
• Industry qualifications Cert CII or Cert CILA, or be working towards, Dip CILA would be desirable.

Salary & Benefits:

• Competitive annual basic salary
• Discretionary bonus
• 25 days holiday, increasing to 30 plus bank holidays plus a holiday purchase scheme
• Additional birthday day off
• 5% pension
• Private Health Care
• Death in Service
• Enhanced maternity, adoption, paternity and sick pay
• Career development and progression opportunities
• Plus many more