Subsidence Claims Team Leader

Adjusting Appointments Limited; West Midlands; On-site; GBP 40,000 - 64,000; Full time

Benefits offered by this job

Discretionary bonus

25 days holiday + bank holidays + buy‑

Holiday purchase scheme

Birthday day off

5% pension

Private Health Care

Death in Service

Enhanced maternity, adoption, paternit

Job summary

Adjusting Appointments Limited is seeking a Subsidence Claims Team Leader to guide and develop a dedicated team handling subsidence claims from cradle to grave. You will provide technical and operational leadership, ensuring claims progress, SLA adherence and high-quality outcomes.

The role requires experience in subsidence claims, strong lifecycle understanding, and supervisory capability. You will mentor staff, coordinate workload, and collaborate with senior management to uphold service

Qualifications

• Experience of handling subsidence claims.
• Strong understanding of the full claims lifecycle.
• Proven leadership or supervisory experience is beneficial.

Responsibilities

• Manage a cradle-to-grave subsidence claims caseload.
• Provide day-to-day leadership and guidance to the team.
• Allocate work and monitor performance to meet SLA targets.
• Coach and develop team members to maximise potential.
• Work with senior management on policy and procedures.

Skills

Subsidence claims

Team leadership

Coaching & people mgmt

Communication skills

Problem solving

Education

Cert CII or Cert CILA

Dip CILA

Job description

Is Subsidence your Forte?

Are you passionate about being a role model leading by example with experience of providing support, guidance and encouragement to a team?

Are you looking to join a UK leading Loss Adjusters with a strong reputation for delivering a first-class loss adjusting service across commercial, domestic property claims with specialist knowledge in HNW, liability and subsidence?

As a Subsidence Claims Team Leader, you will be responsible for supporting a team of Subsidence Claims Handlers, providing leadership and support whilst ensuring claims are proactively progressed and maintaining SLA's are consistently achieved.

Key responsibilities:

• Claims Handling - manage your own caseload on a cradle to grave basis
• Act as a key referral point for the team, providing technical and operational guidance where required
• Provide day to day leadership, guidance and support to the team
• Allocate work effectively across the team
• Monitor team performance, productivity and quality of work
• Conduct regular 1:1's and performance reviews
• Support the management with company policy and procedures
• Coach and develop team members to maximise potential
• Work closely with senior management

About you:

• Experience of handling subsidence claims
• A strong understanding of the full claims lifecycle and the ability to manage and progress a caseload
• Previous supervisory or team leadership experience - beneficial
• The ability to lead, support and develop a claims team
• Strong coaching and people management sillsProblem solving and decision-making skills
• Exceptional communication skills being able to communicate effectively
• Industry qualifications Cert CII or Cert CILA, or be working towards, Dip CILA would be desirable.

Salary & Benefits:

• Competitive annual basic salary
• Discretionary bonus
• 25 days holiday, increasing to 30 plus bank holidays plus a holiday purchase scheme
• Additional birthday day off
• 5% pension
• Private Health Care
• Death in Service
• Enhanced maternity, adoption, paternity and sick pay
• Career development and progression opportunities
• Plus many more