Subsidence Claims Team Lead: Drive Excellence & Growth

Adjusting Appointments Limited; England; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Discretionary bonus

25 days holiday

Birthday day off

5% pension

Private Health Care

Career development opportunities

Job summary

Adjusting Appointments Limited is seeking a Subsidence Claims Team Leader to guide a team of subsidence claims handlers and drive proactive progression of caseloads. You will act as a reference point for technical and operational guidance and ensure SLAs are met.

The role focuses on leadership, coaching and developing team members, allocating work, and working closely with senior management to embed policies and deliver first-class loss adjusting services for commercial and domestic property

Qualifications

• Experience handling subsidence claims.
• Understanding of the full claims lifecycle.
• Supervisory or team leadership experience is desirable.
• Strong coaching and people management skills.

Responsibilities

• Manage own cradle-to-grave subsidence claims.
• Provide technical and operational guidance to the team.
• Lead day-to-day team activities and allocate work.
• Monitor team performance, productivity and quality of work.
• Conduct regular 1:1s and performance reviews.
• Support management with policies and procedures.
• Coach and develop team members to maximise potential.
• Work closely with senior management.

Skills

Subsidence claims

Team leadership

Coaching

Communication

Education

Cert CII / Cert CILA (or Dip CILA)

Job description

Adjusting Appointments Limited is seeking a Subsidence Claims Team Leader to guide a team of subsidence claims handlers and drive proactive progression of caseloads. You will act as a reference point for technical and operational guidance and ensure SLAs are met.

The role focuses on leadership, coaching and developing team members, allocating work, and working closely with senior management to embed policies and deliver first-class loss adjusting services for commercial and domestic property