Remote Subsidence Claims Team Lead

IPS Group; United Kingdom; Hybrid; GBP 32.000 - 35.000; Vollzeit

Benefits dieser Stelle

Discretionary bonus

25 days annual leave (30 with service)

Private healthcare

Cycle to work scheme

Long-service awards

Zusammenfassung

IPS Group is seeking an experienced Subsidence professional to lead a dedicated Subsidence team within a UK loss adjusting business. The role focuses on day-to-day leadership, team performance and service delivery while remaining involved in the technical management of your own subsidence claims.

The successful candidate will drive development of the team, maintain high standards of customer service, and ensure claims are managed efficiently.

Qualifikationen

• Experience handling and managing Subsidence claims.
• Strong understanding of the full claims lifecycle.
• Two A Levels and GCSEs in English/Maths required.
• Cert CII/CILA desirable; Dip CILA advantageous.

Aufgaben

• Providing day-to-day leadership, guidance and support to the Subsidence team.
• Managing workloads and allocating claims to ensure appropriate distribution and compliance with client SLAs.
• Monitoring team performance, productivity and quality of work.
• Managing your own caseload of Subsidence claims on a cradle-to-grave basis.
• Acting as a technical and operational referral point for team members.
• Conducting regular one-to-ones, performance reviews and probationary assessments.
• Coaching and developing team members, identifying training needs and supporting career progression.
• Addressing performance and operational issues where necessary.
• Maintaining excellent standards of customer and client service.
• Working with senior management to identify and implement improvements to processes and service delivery.

Kenntnisse

Team leadership

Subsidence claims

Stakeholder communication

Coaching & development

Case management

Problem solving

Ausbildung

Two A Levels

GCSE English & Maths

Cert CII / Cert CILA desirable

Dip CILA advantageous

Jobbeschreibung

IPS Group is seeking an experienced Subsidence professional to lead a dedicated Subsidence team within a UK loss adjusting business. The role focuses on day-to-day leadership, team performance and service delivery while remaining involved in the technical management of your own subsidence claims.

The successful candidate will drive development of the team, maintain high standards of customer service, and ensure claims are managed efficiently.