Remote Backorder Updates Specialist

HRS Talent Solutions; Salford; Remote; GBP 39,000 - 42,000; Full time

Job summary

HRS Talent Solutions is seeking a Customer Service Assistant to provide backorder updates for existing orders. This remote role focuses on accurate status communication, avoiding promises without approval, and keeping the customer informed with the latest approved information.

The position requires calmly drafting clear messages, checking order details, and updating records after messages are sent. Part-time or full-time hours may apply, with an hourly rate of £28.50–£30.75.

Qualifications

• Experience in customer service or order support.
• Ability to draft clear messages and updates.
• Remote work via email and order systems.

Responsibilities

• Identify the order and affected item from the backorder queue.
• Draft or send a clear customer-facing update.
• Record the update and retain the communication trail.
• Note any cancellation or substitution decisions with the authorised team.

Skills

Customer service

Attention to detail

Clear communication

Remote work discipline

Tools

Email systems

Online order systems

Job description

HRS Talent Solutions is seeking a Customer Service Assistant to provide backorder updates for existing orders. This remote role focuses on accurate status communication, avoiding promises without approval, and keeping the customer informed with the latest approved information.

The position requires calmly drafting clear messages, checking order details, and updating records after messages are sent. Part-time or full-time hours may apply, with an hourly rate of £28.50–£30.75.