Remote Stock Availability Specialist

Hrstalentsolutions; Telford; Remote; GBP 37,000 - 40,000; Full time

Job summary

Stock Availability Reply Assistant is a remote customer service role handling stock queries for online orders. You will verify item variations in the current system, use approved language to explain availability, and escalate ambiguities to the stock team. Flexible with full-time or part-time hours and an hourly rate of £27.00–£29.00.

Applicants should be capable of precise written communication, cross-check references, and keep records of checks and responses for traceability.

Qualifications

• Read item descriptions closely and locate a precise product variation.
• Check the current stock system and confirm availability before replying.
• Explain stock status using approved wording without promising permanent in-stock status.
• Ask clarifying questions if item is ambiguous and record the check time and item reference.
• Escalate discrepancies to the stock team when needed.

Responsibilities

• Review customer item references and variations.
• Check current online stock against the customer request.
• Provide a clear stock availability response with next steps.
• Refer complex cases to the stock team.

Skills

Customer service

Written communication

Attention to detail

Job description

Stock Availability Reply Assistant is a remote customer service role handling stock queries for online orders. You will verify item variations in the current system, use approved language to explain availability, and escalate ambiguities to the stock team. Flexible with full-time or part-time hours and an hourly rate of £27.00–£29.00.

Applicants should be capable of precise written communication, cross-check references, and keep records of checks and responses for traceability.