Remote Short-Term Resource Planner & Analyst

Centrica plc; Stockport; On-site; GBP 40,000 - 65,000; Full time

Job summary

The Short-Term Build Analyst role at Centrica plc focuses on producing and delivering resource plans for work types across Customer Operations, from 1 week to 12 weeks out, with emphasis on profitability and fair treatment of customers.

You’ll develop planning models, forecast staffing and service levels, work with stakeholders, and use eWFM and Excel to provide clear commentary and insight. Travel to Stockport or Leeds is required as needed.

Qualifications

• Strong analytical background and excellent Microsoft Office skills are essential.
• Good understanding of Resource Planning principles and practices.
• Experience Using eWFM is essential.
• Experience of working across a wide group of stakeholders.
• Thorough understanding of what delivers great customer service for our customers and for people.
• Highly numerate with good accuracy and attention to detail.
• Excellent verbal and written communication.
• Ability to produce clear and concise documents and analyses using PowerPoint and Excel.
• Performs effectively under time pressures and demonstrates continuous learning.

Responsibilities

• Create a safe environment with the aim of achieving a zero incident workspace and ensuring teams take responsibility.
• Contribute to the work-stream to deliver objectives to agreed targets.
• Produce and develop resource plans/models/processes to forecast staffing levels and service levels.
• Lead discussions with stakeholders to keep inputs up to date and aligned with requirements.
• Assess risks and opportunities to plans and communicate to relevant parties.
• Review performance against plan and provide analysis to stakeholders.
• Interpret and provide commentary on deviations from agreed performance metrics to leadership.
• Own planning cycles and processes supporting the plan.
• Link forecasting, long-term planning and change to operational deliverables.
• Communicate outputs effectively to teams and stakeholders.
• Generate ideas for improved team outputs and benefits to customers.
• Provide pre/post-event analysis to enable scenario modelling for future decisions.
• Organise and support RP projects aligning with business strategy.
• Stay updated on strategy and issues to reflect current information.
• Attend meetings to drive business improvements.

Skills

Strong analytical background

Microsoft Office

Resource Planning principles

eWFM experience

Stakeholder management

Numeracy

Clear communication

Documentation & analysis

Tools

eWFM

Job description

The Short-Term Build Analyst role at Centrica plc focuses on producing and delivering resource plans for work types across Customer Operations, from 1 week to 12 weeks out, with emphasis on profitability and fair treatment of customers.

You’ll develop planning models, forecast staffing and service levels, work with stakeholders, and use eWFM and Excel to provide clear commentary and insight. Travel to Stockport or Leeds is required as needed.