Remote SFH Operations Leader | Property Management

Residential Living Recruitment; Cambridgeshire and Peterborough; Remote; GBP 52,000 - 76,000; Full time

Job summary

Residential Living Recruitment is seeking an Operations Manager to oversee a portfolio of Single-Family Housing (SFH) properties and lead a team of Property Managers. The role is remote with occasional site visits to Milton Keynes, Braintree, Kent, Bedfordshire and Hampshire.

You will monitor KPIs, drive operational improvements, and ensure day-to-day operations are efficient while maintaining high standards and resident satisfaction.

Qualifications

• Proven experience in residential property management, SFH preferred.
• Experience leading a team of Property Managers.
• Strong knowledge of leasing, maintenance, rent collection and renewals.
• Proven ability to monitor KPIs and drive operational improvements.
• Excellent communication and leadership skills.

Responsibilities

• Lead, manage, and support a team of Property Managers overseeing a Single-Family Housing portfolio.
• Monitor team performance and ensure operational targets and KPIs are achieved.
• Provide guidance, coaching, and development to Property Managers.
• Oversee day-to-day property operations, ensuring properties are managed efficiently and effectively.
• Monitor occupancy, leasing performance, rent collection, arrears, renewals, and resident satisfaction.
• Oversee maintenance operations, contractor performance, vendor relationships, and property expenditure.
• Identify operational challenges and implement solutions to improve efficiency and service delivery.
• Establish and maintain consistent processes, procedures, and standards across the team.
• Ensure compliance with property management legislation, safety requirements, and company policies.
• Handle escalated property and resident issues, ensuring timely resolution.
• Review operational reports and performance data, identifying trends and risks.
• Work with senior leadership to report portfolio performance and support business objectives.
• Conduct occasional site visits to assess property conditions and team performance.

Job description

Residential Living Recruitment is seeking an Operations Manager to oversee a portfolio of Single-Family Housing (SFH) properties and lead a team of Property Managers. The role is remote with occasional site visits to Milton Keynes, Braintree, Kent, Bedfordshire and Hampshire.

You will monitor KPIs, drive operational improvements, and ensure day-to-day operations are efficient while maintaining high standards and resident satisfaction.