Remote Service Transfer Specialist

Hrstalentsolutions; Birkenhead; Remote; GBP 54,000 - 58,000; Full time

Job summary

Hrstalentsolutions is seeking a Customer Service Assistant for Service Transfer Enquiries. The role is remote and offers £54,000-£57,500 per year for full-time work, with part-time pay pro rata.

You will explain transfer steps, verify submissions, and route requests requiring verification or a decision, while maintaining compliant records. The role suits someone who enjoys customer service and respects permission boundaries.

Qualifications

• Experience in customer service is beneficial.
• Strong written communication skills are essential.
• Ability to follow established processes and guidelines.

Responsibilities

• Explain transfer steps and route requests requiring verification or a decision.
• Verify submissions are linked to the correct service and that required fields are present.
• Maintain accurate records and use approved wording for communications.
• Coordinate with receiving teams during handoffs and attach updates to cases.
• Record requested dates and clarify timing with customers and the authorised team.

Skills

Customer service

Written communication

Attention to detail

Record keeping

Job description

Hrstalentsolutions is seeking a Customer Service Assistant for Service Transfer Enquiries. The role is remote and offers £54,000-£57,500 per year for full-time work, with part-time pay pro rata.

You will explain transfer steps, verify submissions, and route requests requiring verification or a decision, while maintaining compliant records. The role suits someone who enjoys customer service and respects permission boundaries.