Remote Billing Guidance Specialist

Hrstalentsolutions; Worcester; Remote; GBP 57.000 - 60.000; Vollzeit

Zusammenfassung

Hrstalentsolutions is seeking a Customer Service Assistant for Payment Method Guidance. The role is remote, with part-time pro rata or full-time options, and an annual salary of £56,550 to £60,450 for a 37.5-hour week.

You will answer procedural questions about payment methods, provide links or references from current guidance, and avoid handling card numbers or offering financial advice. Training will cover approved channels and escalation paths.

Qualifikationen

• Clear and precise written communication.
• Ability to follow approved company guidance when assisting customers.
• Knowledge of handling sensitive information with privacy.
• Billing experience is helpful but not required.

Aufgaben

• Provide guidance on payment methods according to the current guidance.
• Refer customers to the approved online payment page or correct reference for invoices.
• Do not request card details by email or share sensitive information externally.
• Escalate account-specific issues to the appropriate billing owner as instructed.

Kenntnisse

Clear writing

Check sources

Privacy handling

Billing experience

Jobbeschreibung

Hrstalentsolutions is seeking a Customer Service Assistant for Payment Method Guidance. The role is remote, with part-time pro rata or full-time options, and an annual salary of £56,550 to £60,450 for a 37.5-hour week.

You will answer procedural questions about payment methods, provide links or references from current guidance, and avoid handling card numbers or offering financial advice. Training will cover approved channels and escalation paths.