Remote Welcome Information Specialist

Hrstalentsolutions; Greater London; Remote; GBP 38,000 - 41,000; Full time

Job summary

Hrstalentsolutions is hiring a New Customer Information Assistant. This remote role focuses on providing introductory information and answering routine questions after an account or service setup. You will work from authorised information and ensure accuracy in all customer communications.

The role emphasizes a warm, clear writing style, careful handling of customer records, and proper escalation when questions exceed available information. Flexible hours and no selling are noted.

Qualifications

• Clear writing style
• Basic computer confidence

Responsibilities

• Send approved introductory information to customers and answer routine questions in writing.
• Check the status on the record before contacting the customer.
• Refer issues to the appropriate colleague when needed.
• Keep a record of what was sent and any delivery problems; maintain a clear handoff for the next person.

Job description

Hrstalentsolutions is hiring a New Customer Information Assistant. This remote role focuses on providing introductory information and answering routine questions after an account or service setup. You will work from authorised information and ensure accuracy in all customer communications.

The role emphasizes a warm, clear writing style, careful handling of customer records, and proper escalation when questions exceed available information. Flexible hours and no selling are noted.