Remote Account Transfer Specialist

HRS Talent Solutions; Birkenhead; Remote; GBP 54,000 - 58,000; Full time

Job summary

HRS Talent Solutions seeks a Customer Service Assistant for Service Transfer Enquiries. This remote role handles transfer questions, explains steps, verifies details and routes complex cases to the authorised team. You’ll work with customers to clarify requests and ensure accurate case records.

The position may be full-time or part-time with pro rata pay for part-time workers. Experience in account transfers helps, but training is provided for the employer’s processes and systems.

Qualifications

• Strong written communication is essential.
• Ability to explain transfer steps clearly to customers.
• Attention to detail in checking submissions and routing requests.

Responsibilities

• Explain approved transfer steps and verify submitted information.
• Check that required fields are present and linked to the correct service.
• Route requests requiring verification or a decision to the authorised team.
• Provide a careful handoff with case history and next steps.
• Record dates, destinations and any changes exactly in the case notes.

Skills

Customer service

Account transfers

Remote work

Job description

HRS Talent Solutions seeks a Customer Service Assistant for Service Transfer Enquiries. This remote role handles transfer questions, explains steps, verifies details and routes complex cases to the authorised team. You’ll work with customers to clarify requests and ensure accurate case records.

The position may be full-time or part-time with pro rata pay for part-time workers. Experience in account transfers helps, but training is provided for the employer’s processes and systems.