Remote Service Delivery Lead — Telecoms

CRG TEC; Remote; GBP 40,000; Full time

Job summary

A telecoms company is seeking a Service Delivery Coordinator to manage customer tickets and triage faults remotely. The role involves close collaboration with key stakeholders, utilizing Jira for ticket management. Candidates should have prior experience in telecoms network build and maintenance, with strong communication skills. The position is fully remote but may require occasional travel to London for team meetings. This role offers a competitive salary of £40k.

Qualifications

• Prior experience in telecoms network build and maintenance.
• Experience in using service management tools like Jira.
• Strong communication and stakeholder management skills.

Responsibilities

• Manage customer tickets via Jira and customer portals.
• Triage faults and allocate issues to teams or contractors.
• Serve as the point of contact for service-related issues.
• Coordinate site access and schedule corrective works.
• Handle contractor purchase orders and invoicing.

Skills

Prior experience in telecoms network build and maintenance

Experience in working with Jira ticketing or similar

Excellent communication and stakeholder management skills

Ability to balance needs of customers, contractors, and internal teams

Tools

Jira

Job description

A telecoms company is seeking a Service Delivery Coordinator to manage customer tickets and triage faults remotely. The role involves close collaboration with key stakeholders, utilizing Jira for ticket management. Candidates should have prior experience in telecoms network build and maintenance, with strong communication skills. The position is fully remote but may require occasional travel to London for team meetings. This role offers a competitive salary of £40k.