Remote Senior Personal Banker: Financial Health & Guidance

NatWest Group; Nuneaton; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading banking group in the UK is seeking a Senior Personal Banker in Nuneaton. In this role, you will provide proactive support to customers, helping them benefit from our digital services as well as assisting with complex financial needs. Tasks include conducting Financial Health checks, promoting products, and maintaining relationships through various customer interactions. A competitive starting salary of £26,350 pro rata is offered along with various lifestyle and healthcare benefits.

Benefits

Healthcare benefits

Generous holiday entitlement

Retirement fund contribution

Qualifications

• Experience in a customer service environment, thriving under pressure.
• Ability to coach a team and build strong customer relationships.
• Strong communication and interpersonal skills for face-to-face and virtual interactions.

Responsibilities

• Support customers via video banking and in-branch interactions.
• Conduct Financial Health checks and review accounts.
• Identify needs for complex financial products and make recommendations.
• Grow customer relationships through outbound calls.

Skills

Customer service

Communication skills

Relationship building

Organizational skills

Coaching

Job description

A leading banking group in the UK is seeking a Senior Personal Banker in Nuneaton. In this role, you will provide proactive support to customers, helping them benefit from our digital services as well as assisting with complex financial needs. Tasks include conducting Financial Health checks, promoting products, and maintaining relationships through various customer interactions. A competitive starting salary of £26,350 pro rata is offered along with various lifestyle and healthcare benefits.