Remote Senior AI Production Support Specialist

Ema Unlimited; Hinckley and Bosworth; Remote; GBP 90,000 - 120,000; Full time

Job summary

Ema Unlimited is seeking a Senior Technical Support Specialist (Enterprise Agentic AI) to own the health and reliability of our AI systems in production. This role involves diagnosing incidents, guiding RCA, and working with Engineering, Product and Implementation to prevent future failures.

You will be a key partner during incidents, translating complex AI behavior into actionable insights for customers and internal teams, while promoting quality improvements and on-call clarity.

Qualifications

• 6+–9+ years in senior technical support, reliability, or production engineering roles.
• Experience supporting or managing AI/automation platforms.

Responsibilities

• Diagnose and resolve escalations in enterprise AI environments.
• Own health, reliability, and trust of deployed AI systems in production.
• Collaborate with Engineering, Product and Implementation teams to prevent incidents.

Skills

Senior technical support

Reliability engineering

Production engineering

Tools

AWS

GCP

Azure

Job description

Ema Unlimited is seeking a Senior Technical Support Specialist (Enterprise Agentic AI) to own the health and reliability of our AI systems in production. This role involves diagnosing incidents, guiding RCA, and working with Engineering, Product and Implementation to prevent future failures.

You will be a key partner during incidents, translating complex AI behavior into actionable insights for customers and internal teams, while promoting quality improvements and on-call clarity.