Remote Security Systems Support Engineer

Securitas; England; Remote; GBP 34,000 - 52,000; Full time

Job summary

Securitas Technology is recruiting a Remote Support Engineer to diagnose and triage systems installed in the field. Hours are 4.00pm–8.00am with weekends and a day off per week (8 hour shifts).

You will handle remote diagnostics for Intruder, CCTV, Fire, and related security products, delivering timely support and cross-department collaboration. The role requires 3-5 years in electronic Security services, strong networking knowledge, and excellent communication skills, with a proactive mindset

Qualifications

• 3-5 years of experience in electronic Security service industry.
• Proficient in MS Office, Outlook and Excel.
• Strong written and verbal communication skills.
• Proactive and able to work on own initiative.
• Good interaction between departments and ability to influence others.
• Excellent knowledge of networking and IP connectivity.
• Understanding of Intruder, Fire, CCTV, T&A and Access Control systems.

Responsibilities

• Maintain comprehensive records of all customer and engineer interactions via the ticket system.
• Provide remote assistance to investigate and identify customer issues, and support engineers deploying/upgrading systems.
• Follow the defined ticket management process to meet targets.
• Test software releases and apply fix releases to customer systems.
• Feed back information internally to other departments and attend required meetings.
• Identify training requirements for customers and carry out offline testing as needed.

Skills

Security industry experience

Remote support

Networking & IP connectivity

Customer interaction

Interdepartmental collaboration

Influencing skills

Team motivation

Proactive & self-driven

Tools

MS Office

Outlook

Excel

Job description

Securitas Technology is recruiting a Remote Support Engineer to diagnose and triage systems installed in the field. Hours are 4.00pm–8.00am with weekends and a day off per week (8 hour shifts).

You will handle remote diagnostics for Intruder, CCTV, Fire, and related security products, delivering timely support and cross-department collaboration. The role requires 3-5 years in electronic Security services, strong networking knowledge, and excellent communication skills, with a proactive mindset