Remote Security Systems Support Engineer

Securitas; United Kingdom; Remote; GBP 42,000 - 60,000; Full time

Job summary

Securitas is seeking a Remote Support Engineer in the United Kingdom to diagnose and triage field-installed systems remotely. The role focuses on maintaining records, providing remote assistance, and following ticket processes while supporting engineers.

You will test releases, apply fixes, and coordinate with other departments to resolve issues. The ideal candidate has 3–5 years in electronic security, strong networking skills, and solid communication abilities, with a proactive, collaborative

Qualifications

• 3-5 years of experience in the electronic Security service industry.
• Proficient in MS Office, Outlook and Excel.
• Excellent written and verbal communication skills.
• Proactive with ability to work independently.
• Strong cross-department collaboration and influencing skills.
• Solid knowledge of networking and IP connectivity.
• Experience with Intruder, Fire, CCTV, T&A and Access Control systems.

Responsibilities

• Keep an excellent record of all customers and engineer interactions via the ticket system.
• Provide remote assistance to investigate and identify customer issues, and ensure engineers installing/upgrading customer systems or servicing systems.
• Efficiently follow a defined support ticket management process to ensure targets are met.
• Test software releases.
• Apply fix releases to customer systems.
• Feedback information internally to other departments.
• Attend internal and external meetings as required.
• Identify training requirements for customers.
• Carry out offline testing on customer data as required.
• A strong desire for learning in a fast-moving market.
• Contribute to the goals and objectives of the team.
• Be highly motivated to achieve success.

Skills

Security systems expertise

Networking & IP connectivity

MS Office (Outlook, Excel)

Written & verbal communication

Proactive / self-starter

Cross-department collaboration

Customer interaction

Job description

Securitas is seeking a Remote Support Engineer in the United Kingdom to diagnose and triage field-installed systems remotely. The role focuses on maintaining records, providing remote assistance, and following ticket processes while supporting engineers.

You will test releases, apply fixes, and coordinate with other departments to resolve issues. The ideal candidate has 3–5 years in electronic security, strong networking skills, and solid communication abilities, with a proactive, collaborative