Security Systems Service Engineer – On-Site & Remote Support

Evolution Security; Coleshill CP; On-site; GBP 30,000 - 50,000; Full time

Benefits offered by this job

Employee ownership

25 days leave

Company pension

Private healthcare

Wellbeing program

Life assurance

Job summary

Evolution Security is seeking a skilled Service Engineer to install, maintain and support advanced security systems for a diverse client base across the UK.

You will troubleshoot CCTV and access control, perform routine maintenance, and deliver on-site and remote technical support while upholding industry standards and our client-focused values.

Join an employee-owned team committed to excellence and continuous learning.

Qualifications

• Proven experience as a Service Engineer or similar role in the security industry.
• Strong technical knowledge of CCTV, access control, and intrusion detection.
• Technical certification in electronics or security systems preferred.
• Willingness to work varied hours and on-call as required.
• Excellent communication and customer service skills.

Responsibilities

• Maintain security systems and equipment at client sites.
• Conduct routine maintenance and inspections of security systems to ensure optimal performance.
• Troubleshoot and resolve technical issues related to security systems and equipment.
• Provide on-site and remote technical support to clients regarding their security solutions.
• Educate clients on the proper use and functionality of security systems and equipment.
• Document service activities and maintain accurate records of repairs and maintenance performed.
• Proven experience as a Service Engineer or similar role in the security industry.
• Strong technical knowledge of security systems, including CCTV, access control, and intrusion detection.
• Excellent problem-solving skills with the ability to think critically under pressure.
• Superb communication and customer service skills to effectively interact with clients and team members.
• Ability to work independently as well as part of a team in a dynamic environment.
• Technical certification in electronics, security systems, or a related field is preferred.
• Flexibility to work varied hours and on-call as required for service requests.

Skills

Troubleshooting

Security systems knowledge

Customer service

Education

Electronics/Electrical engineering certification

Tools

CCTV systems

Access control systems

Remote diagnostics

Job description

Evolution Security is seeking a skilled Service Engineer to install, maintain and support advanced security systems for a diverse client base across the UK.

You will troubleshoot CCTV and access control, perform routine maintenance, and deliver on-site and remote technical support while upholding industry standards and our client-focused values.

Join an employee-owned team committed to excellence and continuous learning.